The answers to many general questions can be found listed in the FAQ.

If the FAQ does not answer your question, please contact us for additional assistance:
Via email: consumer@sphecustomersupport.sony.com
Via phone: 800-860-2878

To help our representatives quickly solve your problem, please include the following in your email or have on hand for our phone representatives:

• The 12-digit Unlock Code printed on the insert included with your DVD
• Email Address
• The Movie name you are trying to access
• Operating System Version including Service Pack
• Web Browser version include Service Pack
• Windows Media Player version
• The specific error or error message you have encountered
• If your issue is related to the PSP^® Version, please also provide your PSP^® or PS3 firmware version